• magnue@lemmy.world
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      2 months ago

      Probably not starting the statement with “you’re right to raise this. Here’s why”

    • iocase@lemmy.zip
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      2 months ago

      Have a real human type out the apology

      Edit:

      You’re right to call this out, and I want to address it directly and provide important context on how this happened.

      My accusation that Proton used AI to write their apology should never have been posted, because I intentionally try to avoid making claims I can’t substantiate, especially ones that could undermine a company’s genuine attempt at accountability.

      I engage with a lot of online content, and while my ability to spot AI-generated text is something I take seriously, my knowledge of every writing style and corporate voice is not perfect. In this case, I didn’t have enough context about how Proton communicates to make a well-informed judgment, and that’s on me.

      I also want to be straight about what an accusation like this is and isn’t. Pointing out polished writing is an observation, not evidence. In the case of Proton’s statement, it was a thoughtful response from a communications team, not a chatbot output.

      But that distinction doesn’t excuse what I said. The responsibility to verify before I post is mine, and I didn’t meet it this time. I’m now reviewing how I evaluate content before making public claims to ensure this doesn’t happen again.

      If you see me do something like this again, call it out. I rely on that feedback.

        • iocase@lemmy.zip
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          2 months ago

          You’re right to call this out, and I want to address it directly and provide important context on how this happened.

          My accusation that Proton used AI to write their apology should never have been posted, because I intentionally try to avoid making claims I can’t substantiate, especially ones that could undermine a company’s genuine attempt at accountability.

          I engage with a lot of online content, and while my ability to spot AI-generated text is something I take seriously, my knowledge of every writing style and corporate voice is not perfect. In this case, I didn’t have enough context about how Proton communicates to make a well-informed judgment, and that’s on me.

          I also want to be straight about what an accusation like this is and isn’t. Pointing out polished writing is an observation, not evidence. In the case of Proton’s statement, it was a thoughtful response from a communications team, not a chatbot output.

          But that distinction doesn’t excuse what I said. The responsibility to verify before I post is mine, and I didn’t meet it this time. I’m now reviewing how I evaluate content before making public claims to ensure this doesn’t happen again.

          If you see me do something like this again, call it out. I rely on that feedback.

    • ☂️-@lemmy.ml
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      2 months ago

      for once, directly fucking saying they will drop the fascists they are paying for and never doing it again.

      shouldn’t be that hard, but with these it always has to be.

        • redrum@lemmy.ml
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          2 months ago

          No, there is not an antifascist position on their statement. Only a ultracentrist position based on the reaction of their user base/market.

          • Encrypt-Keeper@lemmy.world
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            2 months ago

            Moving the goalposts. You said they need to drop the fascist from their sponsorship and they did. They also committed to not doing it in the future. They did exactly what you said.

            On top of that, companies are not your friends and they don’t need political positions. Not supporting fascists is perfectly adequate.

            • redrum@lemmy.ml
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              2 months ago

              No, I didnt’t say that. I’ve said:

              No, there is not an antifascist position on their statement. Only a ultracentrist position based on the reaction of their user base/market.

              See the original paragraph:

              I understand that they would have removed also the sponsorship of a feminist, vegan or antiracist that created discontent in their use base (by being feminist, vegan or antiracist).

              • icelimit@lemmy.ml
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                2 months ago

                They have also said that if the user base finds their sponsorship or seeming alignment with any other divisive agenda, they welcome feedback.

                I’m not following their PR engagement, but if anyone feels strongly about them aligning with furbys, they are welcome to feedback.

                  • icelimit@lemmy.ml
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                    2 months ago

                    Sure. That’s more than many other companies do.

                    Proton or any other company doesn’t owe anyone anything more than what they’re paid for. Everything else is CSR if you like.

              • Alaknár@sopuli.xyz
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                2 months ago

                I think you’re extremely confused as to what Proton is and the service they offer.

                I also think it’s because you’re falling (or have fallen) into the tribalist view of “if you’re not with us, you’re against us, and if you’re against them, you’re with us”.

                Proton is a-political, pro-agenda. Their agenda is “net neutrality, privacy, security”. They don’t care who makes that happen, and will support anyone who fights for these things.

                They won’t take an antifascist position because that would put them on the political spectrum.

                I also understand that - to you - not making that statement already puts them on the political spectrum, in the opposing camp, but that’s, again, due to the tribalist views.

                They’ve praised left-wingers and right-wingers, they’ve criticised Democrats and Republicans - as long as anyone pushes for their agenda, they will praise them, as long as someone threatens their agenda, they will criticise them. That’s all there is to it.

          • icelimit@lemmy.ml
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            2 months ago

            I think it’s smart as a privacy focused initiative to be more neutral than not. Especially as they cater to the masses that may not have as defined an opinion.

              • icelimit@lemmy.ml
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                2 months ago

                Oh i agree. Neutrality doesn’t mean embracing nor endorsing fascism, nor any other extreme.

                But humans being humans will always selectively interpret any public facing message to fit their narrative as many have already done here: “Because they aren’t outright condemning or fighting the enemy, they must be working with them! Therefore, they are not friends.”

                /U/encryptkeeper has said it better.

                • Alaknár@sopuli.xyz
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                  2 months ago

                  Case in point: their CEO saying that Trump’s appointment of a famously anti-trust prosecutor into a high ant-trust position was a good thing caused so many people to lose their shit because “Proton is now MAGA” somehow.

      • Summzashi@lemmy.world
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        2 months ago

        I’m pretty sure that’s what they said no? Are you upset that they didn’t use more emotional language?

        • ☂️-@lemmy.ml
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          2 months ago

          they’ve directly addressed democrats before and directly condemning fascism would have been reassuring, if that’s what you mean by ‘emotional’.

          none of that “dividing our community” bullshit. this text just makes them sound disappointed they got caught.