They were pretty astonished when they heard that she had installed a GPU by herself (which most people here know is trivial). Which gave her enough confidence to fix her VCR by herself.
Anyone can learn any skill if they actually invest the time.
And regarding the older brother, you learn pretty quickly working help desk that users generally don’t care what the problem is or why it happened. They just want to get back to work and not have it happen again. After a while you get conditioned to just be friendly and solve the issue without explaining what you’re doing or why.
This would be a double edged sword. Without regulation, the ISP will work in whichever way grants them the most money.
This means that they probably won’t go after copyright claims unless the rightsholders pay them first, but they will ramp up data collection efforts to sell to brokerage firms and will also engage in rate-limiting on high-bandwith use cases like streaming or torrenting unless you pay extra.