DMVs are sometimes where states will dump troublesome or underperforming employees they can’t outright fire.
On the other end, the DMV is one of the places where employees have a job interacting with the public for sometimes-complex transactions. And, generally speaking, the public is dumb, unpleasant, and unprepared. Especially when dealing with low-level government beaurocrats who are telling them something they don’t want to hear.
Broadly speaking it sounds a bit like Antitrust https://en.m.wikipedia.org/wiki/Antitrust_(film)
But I haven’t seen it in quite a while so I’m not sure how well specifics line up.