There’s a small group of the general public that goes in the dmv with a complicated niche case with no idea what they need to do.

I got stuck behind a lady at the post office who had the dmv on speakerphone while they were trying to get proof of address because she just never had her mail forwarded when she moved.

I go into the dmv they make the dmv counter people answer the phones. I had two people call in and essentially cut the line in front of me to ask basic questions that they could have looked up on the website. If it’s unacceptable for people to interrupt me in person, then why do they allow it over the phone? Hate that shit.