For example, hearing aid / hearing loss companies call patients. It’s counterproductive because the patients are the ones who have trouble hearing.
the insurance industry – especially health insurance – has got to be the biggest and most glaring example of this.
The process of getting on adhd meds involves routinely visiting the doctor, testing different meds, scheduling appointments, getting a referral to a specialist, contacting the specialist to schedule appointments that may be months out, then going in for testing, and even then because of drug scheduling you can’t get refills of meds because they’re controlled so you have to visit the doctor for every other bottle.
It’s like replacing every single wheelchair ramp with a balance beam and wondering why paraplegics can’t get into the building.
Works that way with pain meds too. Utter bullshit
With so much enshittification, most products are various levels of hostile to customers.
